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Margaret Christina
05-08-2005, 12:15 AM
"A new look at having your dog professionally groomed.

Here’s a common sinerio to think about:
While sitting and petting your dog, you realize she has gotten some “love mats” on all those places she likes you to pet, and her coat could really use a good wash. You get on the phone and call your local large pet retailer and make an appointment to have you’re your dog fully groomed. You get to the grooming office where she has been groomed once or twice before. Before you get out of the car, she starts acting “excited” which makes you think she’s “happy.” Unfortunately for her, it was a signal to you that she was feeling scared of going back into that grooming shop. You get to the front counter to check her in, and hand her off to the bather who offered to take her back for you. The leash gets handed off, and your jobs done. You leave, with only one thought, what time do I pick her up?

Your dog is put into a small kennel where she can hear other dogs, and the noise of all the water and blow-dryers hissing hot air on her cell-mates. She waits there for 10 minutes, not knowing what to anticipate from this trip. Alas, her groomer appears in front of her. Without hesitation, the door is flung open, and in no time there are hands, and fingers taking the extra space of the little cell, to pick her up to be brought to an open table. She’s plopped down, and has her head put into a noose, to control her body movements. The groomer wastes no time in getting the mats ands snarles out of her hair before the bath, and starts immedietly on brushing her out. Without even looking at your dog, she starts brushing while talking to another groomer standing near-by. Still feeling nervous, your dog tries to hold herself together, and find guidence from this new person, but it wasn’t 15 seconds into the brushing that the groomer snagged a large mat, sending a shooting pain through your dog. The first time she tried to warn her groomer by raising a lip, but she was still paying attention to her co-worker. Your dog went unheard. She then tried to twist her body around in protest to the pain, in which the groomer reacted by pushing your dog back, thinking she was just trying to be “alpha.” By the third time, your dog had enough and attempted to bite her groomer. This time the groomer becomes outraged that your dog could even try and question her authority, and results to using a muzzle.

Now its time for the bath. The groomer is already convinced that your dog is just a spoiled brat trying to get her own way, and this is the attitute the groomer will continue having the rest of the grooming experience.
Your dog is now scared, and stressed to no avail. She is soaked, suds up and rinsed off with little care taken to ensure no water gets in her eyes, ears or mouth. If she is lucky, she will put her head down to avoid that drowning feeling she got from the last bath.

From the tub she is plopped back onto the grooming table to be dried with an air forcer. The sound and the velocity of the dryer scares her and she starts to panic, only to find herself held down by another groomer, while the hot air is forced onto her. She continues to panic and claw at both groomers until she manages to scratch hard enough to get one of the groomers attention. **THWAP** “NO, BAD DOG!!” is the only reaction she gets from the groomer. It is decided now that your dog is being too aggressive, and she must be caged dried.
She spends the next 30 minutes sitting in a small cage, with a hot air dryer blowing directly on her. She does have access to water, however it is not enough to cool her body inside. All of the stress has paid its toll on her body, causing it to dump excess water into her bladder, and she now has to urinate. She tries to hold it, but her body is already worn from the visit, and she releases herself. Having just washed her, the groomer is upset that your dog has spoiled herself, causing her to stay later, and rewash. She calls you to let you know that she will need a little more time, but not to worry, she will call when your precious baby is done.
The second bath and blow dry seems easier to the groomer now that your dog is so besides herself that she is afraid to even move.
She is now ready to go home
Lucky for her, its not time to get a full clip, otherwise this trip could have taken twice as long.
When you arrive to pick her up, the second she sees you she perks up at the feeling of having her trustworthy, loving owner back. You only see her as her perky, happy self, not the cowering puppy dog she was just seconds earlier.


This sinerio and many others are far too common in grooming shops everywhere. I do not agree that these types of grooming experiences are caused solely by careless groomers, however carelessness and lack of propper handling education are key roles. A groomer with good intentions can be just as likely to traumatize a dog unknowingly, than a careless groomer. The problem stems in owner education, and proper dog behavior education for groomers and bathers.

I would like to make one thing clear that is widely overlooked in the dog grooming realm. To groom a dog, means to enter into an animals personal space, which means every dog must decide if this person is posing a threat to their personal safety or if they may be trusted. Dogs use many factors to determine this, and a groomer must be aware of these factors in order to prevent any threatning behavior on their part to ease a dog into a trusting relationship. Every dog starts their “evaluation” of the groomer the same second they first interact. If a dog feels threatened, their basic “fight or flight” instincts kick in, at which point a groomer should have enough training to know what they may do to reduce whatever stress is causing the fight or flight behavior.
To me, this type of training comes above and beyond the knowledge of hair styling and show clips, but to many grooming shops, this type of training is non existent.

The type of training a groomer receives varies widely from person to person, and also depends on what the particular shop believes is sufficient. I know from first hand experience that pet owners must particularly be weary of the corporate grooming shops located inside pet store chains. The training I received through this particular corporation only had one rule of thumb when it came to handling the dogs, “Do not stop grooming a dog unless they deficate and/or vomit.” It is also a fact that if a dog does this from stress, their bodies are going into shock, which is bthe first stage of death. This is a horrific way to educate groomers that may be working with YOUR pet.

There are some things you as an owner can do to ensure your dog be provided with a low stress environment and a groomer that will be sensitive and communicable with your dog.

-Find out the groomers limits; just how far they are willing to push a scared dog.
-Find out what kind of handling background your groomer has.
-Find out if your groomer provides potty breaks
-Watch the groomer work with a dog that is not yours
-Be weary of groomers that insist your dog be there for more than 4 hours.
-Always go with your gut instinct!

You must also watch your dog for any signs that they do not like going to the groomers for return visits. I hear all too often “I always wondered why my dog would shake walking into the groomers” or “I have to drag him through the doors, he just hates his bathes!”

If you and your dog have already experienced a bad, or even traumatic experience, it is possible to find a trainer with grooming experience to help your pooch learn to trust the grooming process once again, or maybe even for the first time! There is a type of husbandry training you can even do with your dog at home to teach them an alternative reaction to grooming.

The aftermath:
There is one more thing worth noting. Many people do not understand how different stresses effect dogs, therefore do not think of how grooming “incidents” can effect a dog long after a visit. When a dog is exposed to unusual stress for a prolonged period of time (anywhere from 30 minutes, to days) that stress tends to harbour itself in the dog for up to a few weeks. All dogs have different ways of blowing stress, some dogs blow stress externally, and some release that stress internally.
Some examples of externally ridding stress are:
- destroying furniture
- chewing on other off limit items
- fear biting
- leash pulling
- “submissive” urination
- “lashing out” or “temper tantrums”
Some examples of internally ridding stress are:
-hot spots
-excessive chewing or licking on the body
-withdrawn/ depressed behavior
-over-excitability
-lack of concentration or focus
(all symptoms are due to stressful situations, these are not exclusive to grooming)

Next time fido chews up your new pair of shoes, or has an “accident” in the house after being house broken for 5 years, remember that it could be related to some stressful situation from days ago."


What is everyones opinion on this article? I thought it was pretty accurate. Makes you think about how invasive grooming realy can be!

Summer Magic
05-08-2005, 06:10 AM
Hi Margaret

Wow that was a great insite as to what a dog goes through during a grooming episode. I would like to add one thing, your very informative post here is exactly why I groom my own dog. I have learned how to clip her nails, clip her feet, brush her teeth, give her a bath and blow her dry right here at home. I will not entrust her well being to anyone else, professional or not. She has enough issues of her own without my adding to them by sending her out to some stranger for grooming. It goes to show that just because they know how to groom doesn't mean they know how to treat a dog. Thanks for the great article.

Judy and Magic

Susan Bacon
05-08-2005, 03:02 PM
Wow--this really nailed it! My precious, hyper, Drama-Queen/King Beans is 11 months now. I started having him groomed by a recommended groomer at 3 months old. By the time he was about 5-6 months he began growling at and biting me (drawing blood!) whenever I gave him a bath at home.

No great revelation here, he was being traumatized by the groomer! But here's the naked truth: now I am working with a fear-aggressive dog who will not let me near his face during bathtime or brushingtime--and as a Shih Tzu, these things are kinda' important. I've had to come up with desensitization techniques and learn to wash his face very carefully and on separate days than bathdays with a washrag. This may or may not last a lifetime, but had I known the groomer was doing things to trigger his fear (which he harbored for weeks before it surfaced on me), do ya' think for a second I would have taken him there?

The day I figured out what was going on, I got in my car and "interviewed" groomers all over town until I was convinced I found one that would take care of my boy. --And I stayed with him the first couple of grooms with her just to make sure she was okay. This article is awesome--I hope folks learn from it and from my huge mistake. Thanks for sharing it, Margaret!

Margaret Christina
05-08-2005, 07:08 PM
Judy, I completely agree with you! In my perfect world doggie parents would all take the time and care to groom their own dogs, after all, if you cn groom your dog by yourself, you can get them to do almost anything! In fact, I often teach my training clients to groom as a base for a good communicable relationship. This can help in all aspects, even while teaching simple commands such as sit. If the owner and dog are already physically intune, they are off to the perfect start.

Susan,
Thank you for sharing your story too! That is a perfect example of how long lasting the behavioral problems can be that stem from grooming traumatizations. It's and unfortunate truth, and I'm hoping to shed light to this abundant problem. I appreciate the good words on my article, and am hoping to start handing it out to clients. I just needed to make sure that it didnt sound too harsh. The last thing i want to do id drive my business away! lol

Susan Bacon
05-09-2005, 06:12 AM
Margaret,

You are right on with the article--Did you write it? It is a must-have for new owners! I'd intended to groom Beans myself and even worked with a groomer for a while and got some good equipment, but he is incredibly hyper and I haven't been able to get his puppyness under control. I'm curious what kind of business you own? Also, if you hand it out you might want to check the spelling of sinerio (I think it's scenario....) sorry, but it's the 5th grade teacher in me! You are doing others a huge favor with getting the news out there!

Susan

Maria Juliano
05-09-2005, 11:44 AM
Good article!! Thanks for sharing it.

I would like to believe that most groomers are attentive, dog/pet loving people...unfortunate ly, I heard some horrible stories from friends whose dogs were traumatize by the grooming experience and in one case, abused.

Before my puppies came home I interviewed several shops and groomers. If the shop told me I couldn't sit there thru their grooming, that was a "red flag." Next!

The groomers I have been taking my pups to ( since their were 12 weeks old ) are very dedicated professionals, they use a low tone of voice and extreme gentleness with all dogs, big and small. I pay $120 to have my two dogs groomed every 6 weeks because I cannot trim/cut their hair, nails nor do I know how to give a "puppy cut" to my two hairy shih tzus. In between professional grooming, I do bathe them every week and blow dry their hair with no problems.

Margaret Christina
05-10-2005, 12:50 AM
LoL yes I agree i should run it through spell check before handing it out. I wrote this article rather quickly off the top of my head after a bad experience with my own vet. It surged the need to write about the same issues in my department of training and grooming. After writing it, I rather liked it and was eager to see what everyone else thought of it. I'm so happy I've gotten a positive response!

Valerie K
05-10-2005, 12:13 PM
I took my girls to one groomer who did an amazing job of getting their haircuts perfect. But she traumatized one of my girls in the process. Esmee acted weird from the moment I went to pick her up, wouldn't look at me, struggled to get away from the groomer, and was very stand-offish when we got home. Esmee doesn't usually hold a grudge, isn't afraid to go the vet even though she has had operations and unpleasant procedures, gives everyone kisses, etc. That she was so visibly upset, and that she wouldn't let me touch her back, told me that something bad had happened.

Well, we have a new groomer who understands that they had a bad experience, is very gentle, and is more concerned about getting them used to being groomed again than she is about a perfect cut (their moustaches have been a bit crooked for a while now...) We started rebuilding their trust by having them go in just for a bath and a blow out the first time, then a bath and just having their faces, nails and feet trimmed. She said they struggled a lot in the beginning and were very scared, but after about 6 months now, are getting better about the whole thing, and are ovbiously not so scared even when they are going in to the place. They actually seem to like this woman. And I notice that when I give them a bath at home, they are much calmer now than they used to be.

Also, if you are leaving the dog all day, be sure that they are taken out for a scheduled potty break. I found out that the bad groomer doesn't take them out (even when she knew my one girl has kidney disease). They were there from 9 AM until 4:30 PM without being let outside. Never again.

The short version -- you can tell a lot by how they act with the groomer when she brings them in or out, how they act when they go into the place, and how they are when they first come home. Also, if you comb them regularly and make a special effort to get their matts out before they go to the groomers, it will be easier on everyone. As someone else said, trust your instincts, and make sure that the groomer knows that a perfect cut is not nearly as important to you as your dog's well-being.

Lesly Stevens
05-23-2005, 02:43 AM
A good groomer is worth his/her weight in gold! It's important to be informed, ask questions, and WATCH! I found mine through referral.

Part of the problem with dogs feeling traumatized is NOT because of the groomer, but because their owners don't bother to condition them from the beginning - when they first bring their puppy home. AND, these same people don't do a thing with the dog until it's time (WAY PAST time!) to see the groomer! Bathing, brushing, ear cleaning, nail clipping, and teeth need attention. Dogs exposed to a loving routine as puppies will be adult dogs who are comfortable with all aspects of grooming, and will enjoy it.

GRRRRRRR! I can't tell you how many poor, matted up, filthy dogs I see coming in! When I drop Maddy and Bo off, they look almost as good as when I pick them up - the only difference is their face and feet are notably freshly shaved. I bring them in for a full groom every 4 weeks, and you better believe I would die of shame if they were dirty or matted when I brought them to the groomer! They are family members! Grooming is done daily.

Their groomer appreciates not having to deal with matts, and having dogs who are calm, well-mannered, and co-operative during the grooming process. This didn't happen by chance! Conditioning and training are vital for the dog's comfort, whether at the groomer, or at the vet's, or wherever. I've heard people say stupid things like why should they groom their dog all month when they "pay through the nose to have it done!" I pay $65 for each - plus a $15 tip. Standard Poodles are a LOT of work, a groomer can do 4 smaller dogs in the time it takes to do just one Standard, so - the groomer earns every penny IMHO! It's NOT about the money duh!

Dogs are placed in a crate while at the groomer's. If a dog hasn't been crate trained, THIS can be traumatizing. Being around other dogs can upset a dog who hasn't been properly socialized. These dogs will buck, struggle, cry, growl, snip at or outright bite - and be a real pain in the butt for groomers to deal with. This isn't the dog's fault, it's their owner's fault. While there are groomers out there who mistreat the animals entrusted to their care, I would say there are many more owners who cause the very problems they blame on the groomer.

Lesly (who has a number of friends who are groomers!)
Maddy and Bo (who LOVE to be groomed!)